Frequently Asked Questions
Here are a few of our most commonly asked automotive engine and bodywork repair questions to assist you with your decision-making process. Please feel free to contact us if you have additional questions or would like to schedule a quote or service. We’re here to help you get and stay on the road!
Automotive Repair Frequently Asked Questions
How soon can I get in?
A certain number of people will be involved in an accident that leaves their vehicle non-drivable (severe damage, wheel off, radiator leaking etc.). If this is your situation, we can get you in immediately. We leave space open on our appointment calendar to accommodate non-drivable vehicles. If your vehicle is drivable, please give us a call or contact us today and we’ll schedule your vehicle in at our earliest availability that is also convenient for you.
What happens when my vehicle is towed in?
Please contact your insurance company to report the details of the accident. When we receive your vehicle we will take pictures of the accident damage, write our estimate, and call you with the preliminary estimate amount. The State of Illinois requires you to sign an authorization to disassemble your vehicle in order to obtain a more accurate estimate.
Do I need an appointment for a repair or bodywork estimate?
How long does a bodywork or engine repair estimate take?
How do I get to Collision Repair Center?
You can click here for a map to our shop. We are located right across the Avenue from United Township High School (UTHS) next to Burger King.
What are Collision Repair Center’s hours?
What if I already have an insurance estimate?
We work with all insurance companies. Bring us their estimate and we’ll contact the insurance company for you if the estimate doesn’t cover all the related damage.
Do you charge for bodywork or engine repair estimates?
Can you write an estimate over the phone?
We would prefer to see your vehicle in order to write a complete visual estimate. Call us – it may be possible for you to e-mail a photo to us so we can write a preliminary estimate. Please remember if the wrong parts are ordered because of an over-the-phone estimate the vehicle owner is liable for a 25% RESTOCKING CHARGE.
Why do I have to come in for an estimate?
Can you write an estimate on any vehicle?
Do you have mobile estimates even if the car is drivable?
Does my car need to be clean for an estimate?
Ideally yes, but it isn’t required. With hail-damaged vehicles it helps considerably to have the car washed.
Do you use only original manufacturer parts?
We use OEM parts (in some instances OEM-used parts are figured). We will use alternate parts if you request or approve them. O.E.M stands for original equipment manufacturer.
Can we hide the deductible?
It is insurance fraud to “hide” the deductible. Some insurance companies recognize the value in not doing some of the accident-related repairs. If your insurance company agrees, we will offer to adjust the deductible to allow a savings to you. Please see our section on saving deductibles for more information on this subject.
Is my estimate final and binding?
Where do I park for an estimate?
Please pull all the way forward into one of our four bay drive-in estimate areas. If the door is not already open, please sound your horn.
Where do I park when dropping off my car?
Who reports the accident to my insurance company?
You need to provide details of the accident. Please contact your insurance agent, insurance company, fleet manager, or fleet management company. You also need to report the accident to the State of Illinois if property damage exceeds $500.
What is an insurance agent?
An insurance agent is the person who sells you your insurance policy. For most insurance companies, the agent is the person to whom you report the accident. This initiates the process of the claim being paid by your insurance company. Your agent can provide answers to what coverages you have, etc.
What is an insurance adjuster, appraiser or claims representative?
This is the person who reviews the damage to your vehicle and carries forward the repair process.
How does a total loss work?
If the damage on your vehicle is extensive enough to declare it a “Total Loss,” meaning the damage exceeds a percentage of value, you and your insurance company will calculate the value of your vehicle and settle the claim.
Can you tow my car?
We have towing services available 24 hours a day, 7 days a week. If you call after hours, the towing company will bill Collision Repair Center. Please feel free to call us for assistance.
When are you scheduling for?
Our estimators can advise you when our next opening is. After writing the estimate, seeing the damage, or reviewing the insurance company’s estimate we can advise you on approximately how long the repairs will take. We will try to get you booked as soon as possible.
Can I fax my insurance estimate to you?
Yes! We will order parts in advance of your appointment directly from your insurance estimate – no need to stop in. We may have a few questions you could easily answer over the phone.
Are you affiliated with any other Collision Center?
Can I just schedule an appointment and drop off my car, then have you write the estimate?
Yes you can, however, the repair process will go faster if we can write the estimate in advance, pre-order your parts and have insurance authorization in place.
Do you have a drop box for keys?
We have an after-hours drop box available. Please be sure to lock your vehicle and take all personal valuables out of your vehicle, including your parking permit and/or garage door opener.
How long will repairs take?
Can we give you a ride?
Do you have rental cars?
Who pays for the rental car?
If you carry rental car coverage, your insurance company covers the rental car per the policy provisions. If another company is paying for the damage on your vehicle they may pay for the rental car. If you do not have rental coverage, the cost is approximately $22.00 per day varying by the type of vehicle and the number of days you have it. Collision Repair Center does not pay for rental cars, although we can help with the arrangements.
Do you do rust repair?
Do you have trouble with pearl finishes?
What is your warranty?
We offer a Nationwide written 36-month warranty on workmanship, and as long as you own your vehicle for paint. Parts and sublet repairs are warranted by the manufacturer or provider. No warranty on rust.
What is the aftercare procedure for freshly painted vehicles?
What do I do with my insurance check?
What do I do if my insurance check has a lien holder listed on it?
You have two options:
- Have the check reissued by the insurance company to have two payees on it – your name and Collision Repair Center, Inc. or
- Have the lien holder sign off on the check prior to picking up your vehicle. (They may ask for a copy of the estimate and the check to be stamped by Collision Repair Center, Inc. “For Deposit Only”).